Keeping your production line up and running

IMS Customer Support

Customer Service Support |

Have a good night's sleep

IMS gives high priority to after sales service: our Customer Support covers the complete range of services to keep your production line up and running. And when something does go wrong, we are just an e-mail away.

We offer you the desired service during the project as well as during installation and validation of the production line. After we have installed the production line to your satisfaction, we are at your disposal for further maintenance and service during the entire lifetime of the production line.

A production failure occurs, now what?
Just contact our Customer Support via e-mail. If possible, we will fix the problem remotely. In case the given solution is not sufficient, we will have a service engineer at your site as soon as possible. We make sure that you are taken care of and will receive fast and competent troubleshooting every time a production failure comes up. Although that won’t be very often, of course.

Service and maintenance activities

Our broad range of maintenance- and service activities are tailored to your needs.

How to reach us: 

We offer remote as well as on-site support, executed by our highly skilled IMS Service Engineers.

Customer Service Support |
Customer Service Support |

Range of our customer support options:

• Ramp-up support
• At IMS facilities
• On-site

Periodic Maintenance
• Health Check (before Preventive Maintenance)
• Preventive Maintenance

Support in case of breakdown
• Repair of Equipment
• Remote Support

Spare Parts Management
• List of Recommended Spare Parts
• Sale of Spare Parts
• Consignment Stock

Service Level Agreements (SLA)
• Agreement of items mentioned above and other, fitted to customer needs in terms of reaction times, availability, frequency